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Peace of Mind

What Canadian Freightways Peace of Mind Means to You

Peace of Mind Peace of Mind

* Please Refer to Canadian Freightways Peace of Mind Guidelines, as certain exceptions may apply.

We promise to deliver shipments originating at a point within the Canadian Freightways Regional Network (see service matrix above) and destined for a point within the Canadian Freightways Regional Network (see service matrix above) prior to the "Before Noon" or "Before 9AM" (depending upon the level of service selected) delivery request. If the delivery is not made prior to the service time, the net charges on the freight bill (after discount and excluding Supply Chain or Service charges) for the shipment(s) not delivered on-time will be eligible for a 100% reduction, up to $250.00. To qualify the paying party simply has to request the reduction within 30 days of delivery by submitting a Late Delivery Guarantee form. The POM Delivery Promise is subject to the following provisions:

  • This service applies only when the shipment is available for pickup at origin and the shipping facility is open to accept the pickup at a minimum 2 hours after the call is placed.
  • This service cannot be executed if the consignee is unable to accept the shipment when the carrier arrives to execute the delivery. The 9:00AM/12:00PM service applies only in circumstances where the consignee is open for deliveries at or before 8:00AM
  • The service will not apply in circumstances where our equipment is involved in a vehicular accident or where weather, strikes, civil disturbances or acts of God make roads impassable or consignee's facilities inaccessible.
  • The scheduled delivery date is determined based on the day the pickup is executed.
  • This service will not apply if Canada Customs or United States Customs delays the shipment, if correct customs documentation is not provided when required, or if the shipment is selected to move In Bond to destination.
  • This service applies only to shipments via road.

Additional Restrictions

  • The POM Delivery Promise does not apply to C.O.D. deliveries, driver collect deliveries, appointment or notification deliveries, freight requiring special handling to execute delivery.
  • The Canadian Freightways Overnight promise does not apply to freight assigned "special full load" or "carrier convenience" pricing.
  • Please add a day to our delivery schedule when a holiday occurs on the scheduled delivery date or while your shipment is in transit.
  • In the event of a late Canadian Freightways Overnight delivery, the Company's liability is limited to the transportation cost. Canadian Freightways cannot be held responsible for incidental, consequential or special damages.
  • This POM Delivery Promise does not apply to heated service shipments.

* Canadian Freightways retains the right to cancel, change or otherwise amend this service without notice.

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