For shipments originating in Canada or travelling on a Canadian Bill of Lading, you MUST submit either a Notice of Intent OR a Claim within 60 days from the date of delivery, or in the event of non-delivery, within 9 months of the date of shipment. For shipments originating in the U.S. or travelling on a U.S. Bill of Lading, you MUST submit a Claim within 9 months from the date of delivery, or in the event of non-delivery, within 9 months from a reasonable time for delivery.
Claim Guidelines and Additional Information
Documentation may include, but is not limited to: original shipper's invoice (the original invoice of goods between the shipper and consignee), photographs, original or certified copy of the bill of lading, copy of the signed delivery receipt, paid freight bill, inspection report, invoice for repair parts and labour, customs entry documentation received from broker.
Declared Value of Shipment (Applies to shipments originating in Canada or travelling on a Canadian Bill of Lading)
Carrier's MAXIMUM liability, in the event of a claim, is limited to $4.41 per kg. or $2.00 per lb., unless a higher Declared Value is shown by the shipper on the bill of lading. Shippers should be aware that a declared value exceeding the above stated values may result in a surcharge being applied, in accordance with prevailing tariffs.
Carrier liability may be limited by terms and conditions of the Bill of Lading, Classifications, or Tariffs, e.g.:
National Motor Freight Classifications, 100 Series
Canadian Freightways, General Rules Tariff GRT.
In the event of loss or damage, it is the claimant's duty to submit the lowest possible claim cost.
Under some circumstances, the carrier is entitled to pick up the damaged merchandise for salvage purposes. Please hold on to all goods until the claim settlement has been achieved.
An inspection report does not constitute admission of liability, filing of Notice of Intent to claim, nor submission of a claim.