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Cargo Claims

* required information

     Shipment Detail

    Unit:
    *Phone:

     Claim Options

    Inspection Request Notice of Intent Claim

    Request an on-site inspection by qualified staff.

    Canadian U.S.

    Description of merchandise to be inspected.

    (please include as much detail as possible)

    Notify us of your intent to file a claim in the future.

    Use this option if you are unsure of the dollar amount of your claim.

    Canadian U.S.

    Use this option if know dollar amount of your claim.

    Canadian U.S.

     Claim Documentation


    Please note, your claim will NOT be processed without an Original Shipper's Invoice

    (the original invoice of goods between the shipper and consignee).


    If you have documentation to email please use: ShipmentCare@CanadianFreightways.com

    Fax Number:

    (403) 287-4324

    Mailing Address:

    PO Box 1108 STn. T.

    Calgary, AB T2H 2J1

    ATTN: Cargo Claims

     Detailed Claim Information (required)

     
    Please enter a detailed statement showing how the claim amount was determined, including number and description of articles, nature and extent of loss or damage, invoice cost of articles, etc. Additional information regarding your claim (e.g. remit-to, etc.)

     Contact Information


       


    For shipments originating in Canada or travelling on a Canadian Bill of Lading, you MUST submit either a Notice of Intent OR a Claim within 60 days from the date of delivery, or in the event of non-delivery, within 9 months of the date of shipment. For shipments originating in the U.S. or travelling on a U.S. Bill of Lading, you MUST submit a Claim within 9 months from the date of delivery, or in the event of non-delivery, within 9 months from a reasonable time for delivery.

    Claim Guidelines and Additional Information

    Documentation

    Documentation may include, but is not limited to: original shipper's invoice (the original invoice of goods between the shipper and consignee), photographs, original or certified copy of the bill of lading, copy of the signed delivery receipt, paid freight bill, inspection report, invoice for repair parts and labour, customs entry documentation received from broker.

    Declared Value of Shipment (Applies to shipments originating in Canada or travelling on a Canadian Bill of Lading)

    Carrier's MAXIMUM liability, in the event of a claim, is limited to $4.41 per kg. or $2.00 per lb., unless a higher Declared Value is shown by the shipper on the bill of lading. Shippers should be aware that a declared value exceeding the above stated values may result in a surcharge being applied, in accordance with prevailing tariffs.

    Limitations of Liability

    Carrier liability may be limited by terms and conditions of the Bill of Lading, Classifications, or Tariffs, e.g.:
    National Motor Freight Classifications, 100 Series
    Canadian Freightways, General Rules Tariff GRT.

    Mitigation of Loss

    In the event of loss or damage, it is the claimant's duty to submit the lowest possible claim cost.

    Salvage

    Under some circumstances, the carrier is entitled to pick up the damaged merchandise for salvage purposes. Please hold on to all goods until the claim settlement has been achieved.

    Cargo Inspections

    An inspection report does not constitute admission of liability, filing of Notice of Intent to claim, nor submission of a claim.